Leadership principles are easy to read about. Executing them is not. This was one of my big takeaways from the recent Echelon Front leadership training that the Brindley Engineering Leadership team participated in. The word “accountable” means being answerable for actions or decisions. To hold someone accountable means the person is being asked to explain why they did (or didn’t do) something.
At Brindley Engineering, we strive to deliver the highest level of service to clients and it all starts with our leaders being accountable for their actions. Our world-class team of multi-disciplinary engineers help us to carry out this vision by demonstrating the highest level of teamwork, transparent communication and deep accountability for our work. We want every single one of our clients to have the highest confidence in our ability to make responsible and knowledgeable decisions to effectively support their needs. And while within our business, we may not always have power or control over the things happening around our projects, we are expected to be accountable for how we handle those situations.
During the Echelon leadership training, we emphasized how a strong leadership foundation helps to shape a company’s culture. In order to drive a culture of accountability, it must start with the leader. When a team sees its leader doing what they say they’re going to do, and effectively and clearly reporting on outcomes (good or bad), this can have a ripple effect that can help others follow the lead. Failing to do so leaves the door open for others to do the same. Being part of BE, accountability is expected. This includes accountability for any failures or successes we may experience in all aspects of our work, in every project, every commitment to our clients or to our own teams. This is engrained in who we are as a company.
At BE, delivering the highest level of service to our clients is the definition of success and we know this isn’t possible without having accountable leadership who cascade BE’s values through every team member. This is what we do at Brindley Engineering day in and day out.
– Ronald Accomando, Major Accounts Manager, Brindley Engineering